Customer Solution Center Representative | HP Bengaluru

Description

Join HP Bengaluru as a Customer Solution Center Representative. Provide tech support, resolve issues, and deliver excellent customer service. HP is looking for enthusiastic individuals to join our Customer Solution Center team in Bengaluru. This role focuses on providing exceptional technical support, resolving customer issues, and contributing to a seamless experience for HP’s internal and external users. If you are passionate about technology, problem-solving, and delivering excellent service, this is the perfect role to start or grow your career. 👉 Job Summary • Resolve technical problems related to hardware and software efficiently. • Provide solutions and guidance to internal and external users through phone and electronic channels. • Document case summaries, resolutions, and insights in the Knowledge Management System (KMS). • Proactively guide customers to prevent issues and represent HP in various customer or industry interactions. • Contribute to projects through research, data analysis, and technical support. 👉 Key Responsibilities • Troubleshoot and resolve simple hardware and software issues. • Assist internal and external users via phone, chat, and email support. • Document case summaries, solutions, and contribute to the KMS. • Proactively help customers avoid potential problems. • Participate in customer visits, vendor meetings, or industry conferences as needed. • Conduct root cause analysis for outages or recurring issues. • Collaborate with team members to meet Service Level Agreements (SLAs). • Support priority projects, provide updates, and maintain stakeholder communication. 👉 Education & Experience • Four-year degree in any discipline or equivalent practical experience. • 0–2 years of experience in remote support, telephone support, or related technology/customer environments. 👉 Knowledge & Skills • Amazon Web Services (AWS) • Automation and Scripting • Computer Science fundamentals • Customer Relationship Management (CRM) • Debugging and troubleshooting • Java and Python programming • Linux, Unix, and Operating Systems • Product and Technical Support • SQL and TCP/IP knowledge • Software as a Service (SaaS) platforms • Workflow management and technical services 👉 Cross-Organizational Skills • Effective Communication • Customer-Centric Approach • Learning Agility • Results Orientation • Digital Fluency 👉 Impact & Scope • Provides information, analysis, and recommendations to support team goals. • Acts as a key team member in achieving SLA and service objectives. 👉 Complexity • Applies foundational concepts and learns to handle technical problems efficiently. • Participates in standard procedures and contributes to small-scale projects. 👉 Why Join HP? HP empowers employees to make a difference and create meaningful solutions. Working at HP provides opportunities to learn, grow, and contribute to innovative projects that impact businesses and customers globally. • Inclusive and equal-opportunity workplace. • Zero-tolerance policy toward discrimination. • Opportunities for personal and professional growth. • Engaging and collaborative work culture. 👉 How to Apply • Prepare your resume highlighting relevant experience and skills. • Apply directly through HP Careers. • Ensure you meet the eligibility criteria for the Customer Solution Center Representative role. HP is committed to providing equal employment opportunities to all applicants. Accommodations are available for candidates with disabilities. 👉 Key Takeaways • Role: Customer Solution Center Representative • Location: Bengaluru, Karnataka, India • Experience: 0–2 years in support or technical/customer roles • Skills: Technical troubleshooting, CRM, Linux/Unix, AWS, Java/Python • Focus Areas: Customer support, problem resolution, root cause analysis, SLA adherence HP is more than a workplace—it’s a place to grow, innovate, and make an impact while building your career in technology support.