Associate Support Engineer

Description

🌟 Job Opportunity – Associate Support Engineer @ Precisely 🌟 🏢 Company: Precisely 📍 Location: Bangalore / Pune (India) 🎓 Eligibility: BE / B.Tech / MCA / M.Sc (Freshers Eligible) 🕒 Experience: 0–1 Year 💰 Salary: Industry Standard 🔄 Shifts: Rotational / Night shifts (24×7 Support) ✨ About the Company Precisely is the global leader 🌍 in Data Integrity solutions, helping organizations achieve accuracy ✅, consistency 🔄, and trust ⭐ in their most critical data. With offices around the world and a culture built on Openness 💡, Collaboration 🤝, and Individuality 🌈, Precisely empowers businesses to make confident decisions and professionals to build meaningful careers. Joining Precisely means you’ll be part of a company that values innovation 🚀, inclusivity 🤗, and continuous learning 📚. 🛠 Role Overview As an Associate Support Engineer 👩‍💻👨‍💻, you’ll be at the frontline of customer success—working closely with clients to resolve their issues, ensuring top-notch product support, and contributing to global customer satisfaction 🌟. This is a customer-facing technical role 🎯, perfect for freshers passionate about problem-solving, troubleshooting, and communication. 🎯 Key Responsibilities 👉 Deliver 24×7 technical support to customers via phone 📞, email ✉️, and remote tools 💻 👉 Troubleshoot application/software/database/system issues ⚙️ 👉 Provide timely updates 🕒 and maintain SLA compliance 📊 👉 Document solutions, prepare FAQs 📚, and update knowledge base 🔍 👉 Collaborate with Engineering & Product Teams 🤝 to escalate and resolve critical issues 👉 Participate in customer calls, demos, and discussions 🎤 when required 👉 Ensure a positive customer experience ⭐ and build trust through professional communication 🧩 Skills Required 💻 Strong understanding of Operating Systems (Windows, Linux, Unix) 🗄️ Hands-on with Databases (SQL, Oracle, MySQL, PostgreSQL) 🌐 Knowledge of Networking & Cloud platforms ☁️ 🔤 Excellent communication skills (Verbal + Written) ⚡ Good analytical & troubleshooting skills 🕵️‍♂️ 🖥️ Basic programming knowledge (Java, Python, C/C++) is a plus 📌 Ability to work in rotational/night shifts ⏰ 🎓 Educational Qualification ✅ BE / B.Tech (CSE, IT, ECE, EEE, etc.) ✅ MCA / M.Sc (Computer Science / IT) ✅ 2022, 2023, 2024 Pass-outs Preferred 🎓 🌈 Why Join Precisely? 🌍 Global exposure working with international clients 🚀 Fast-paced career growth opportunities 💡 Exposure to latest technologies in Data & Cloud 🤝 Collaborative and inclusive team culture ✨ Opportunity to build a strong foundation in Tech + Customer Support 📩 How to Apply Interested candidates can apply through the official Precisely careers page 🔗